Withdrawal & complaints

1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason.

The withdrawal period is 14 days from the day you or a person designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Labelit, email: info@labelit.ch) of your decision by a clear statement, for example by email.

To meet the deadline, it is sufficient to send your notice before the period expires.

2. Effects of withdrawal

If you withdraw from this contract, we will refund all payments received, including delivery costs (excluding additional costs for special delivery methods), within 14 days at the latest.

The refund will use the same payment method as the original transaction.

You must return the goods to us within 14 days of withdrawal.

3. Exclusions from withdrawal

• Custom-made or personalized products.
• Sealed goods that cannot be returned for hygiene reasons.

4. Complaints and defects

To process complaints quickly, we generally need a photo of the product concerned.

• Installation errors are generally not grounds for a complaint.
• If you are unsure, send us a photo and we will help you.
• Shipping damage: email info@labelit.ch and include a photo of the damage.
• We will arrange a replacement as quickly as possible.
• If you receive an incorrect or defective product, contact us promptly by email. We will find a suitable solution quickly.

5. Returns

Please contact us before returning any goods.

Unannounced returns cannot be processed.

6. Customer satisfaction

Your satisfaction matters to us.

We do everything we can to ensure your order arrives in perfect condition and any problems are resolved quickly and easily.